Great, caring team who reassure nervous patients (like me!) + provide excellent customer service.
A voicemail message late morning to return their call regarding my daughters appointment. I rang twice - straight to voicemail (I did leave a message) in the end I got through at 2.30 to be told the appointment was cancelled due to staff sickness. Fair enough, however Practise Manager for those of us running our own businesses and juggling staff and children it would have been most helpful to have been told this at 10.30am on the original voicemail or sent an email to that effect. Your staff member spouting data protection piffle that you cant give cancellation details when you have my daughters full name and details of her appointment is pure poppycock and the fake apologies, apologies. Why can no one say sorry anymore. Today you cost me time, money and inconvenience and didnt give two hoots.
All the staff are so caring and have helped me so much throughout my treatment Special mention to Cat who is an excellent orthodontist and has helped me have perfectly straight teeth! It was always a pleasure to travel the distance from Halifax, never a chore. I would 100% recommend Total Orthodontics Harrogate.
We have been with this practice for almost 3 years now. The service has been excellent. My daughters braces are coming off in a few days time. Everyone has been polite and respectful and willing to help. I highly recommend.
Big thank you to the new managers caroline and sophie who dealt with my wifes issue spoke to her and sorted it within a day. High improvement here and practice looks clean and tidy very fresh and happy with the service from Manuel
Total Orthodontics Harrogate is a UK Dentist based in Harrogate, Yorkshire and the Humber. Total Orthodontics Harrogate is located at E Parade, Harrogate HG1 5LB, UK.
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